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Location: Gujarat
Company: General Electric
As a Customer Service Engineer, you are required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Roles and Responsibilities
- Technical: Maintains diagnostic imaging equipment models specific to MRI/ CT/ Ultrasound modality
- Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
- Business growth: Assists in the growth and direction of business in his/her geographic area
- Productivity: Responsible for Warranty and PMS contract cost control
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
- Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement
Quality Specific Goals
- Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
- Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Required Qualifications
- BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent
- Minimum 2+ years of relevant experience in field services
- Comprehensive knowledge of MRI/CT/ Ultrasound equipment
- Proficiency in English and Computer Skills
- Excellent communications, listening and interpersonal skills
- Base location- Vadodara region with flexibility to relocate near the site which could be outskirts of city and travel within region – India & South Asia
- Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs
Desired Qualifications
- Volunteer, self motivator Initiative and motivation. Technical analytical skills
- Ability to document, plan, market, and execute programs
